Expedia Revolutionizes Global Travel With a Clear Eye on Cultural Accountability

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Expedia, Inc., which debuted in 1996 as Microsoft Expedia Travel Services, sprang from an idea at Microsoft that researching and booking travel online would be nifty. Turning this concept into reality led to a major transformation in the way people plan and book travel.

Even though the CAS team does not conduct formal audits of the company’s culture, Jeff Davis, Vice President of Corporate Audit Services, says he believes that they audit culture every day. He explains that an active awareness of culture is imbued in all his team’s audit activities, from conducting scoping and process interviews to strengthening the relationship between organizational culture and the internal control environment.

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