Application Performance Management Capability Maturity Model (CMM)

Subscriber Content
screenshot of the first page of Application Performance Management Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s application performance management process and to assist its progress from the initial/ad-hoc state toward the optimized state.

The capability maturity model describes a maturity curve on these capability levels: INITIAL, which describes a poorly aligned function with non-documented strategies, manual management processes, lack of integrated systems and heavy reliance on spreadsheets/manual documents; REPEATABLE, which describes a loosely aligned function supported by informal policies applied to processes performed by personnel with mixed skill levels; DEFINED, which describes a strategic management structure in place with well-defined processes supported by an organized and highly trained team; MANAGED, which describes a function aligned with the organizational strategic plan and personnel; and OPTIMIZED, which describes a management process performed at an optimal level with best practices in full use.

In this sample, an OPTIMIZED organization aligns system performance with business demand, uses performance metrics as a measurement for overall business processes, performs continuous system monitoring to proactively identify potential issues, and ties change and capacity management processes to system performance.

The capability maturity model is a framework that describes an improvement path from an ad hoc, immature process to a mature, disciplined process focused on continuous improvement. The CMM defines the state of a process using a common language that is based on the Carnegie Mellon Software Engineering Institute Capability Maturity Model.

Free Trial

Sign up for a free, no-obligation trial to start exploring our timesaving, valuable resources.