This tool outlines questions to consider for evaluating process efficiency.
Sample questions include: For all tasks done manually, what is the reason they could not be mechanized or automated? Is the process controlled in part by ex-post review and disposition of error reports? Analyze errors by type and source—trace back to their origins and determine why they happen. Is the input of information made "idiot-proof"? Are certain tasks or pieces of the process repeated? When a form or other critical document is in an area or with a particular person, what percentage of the time is it being acted upon and what percentage of time is it "waiting"?