Customer Satisfaction

Governments are mistrusted for their lack of access and transparency, but some are hoping that service digitization can ...

A look at the challenges organizations face in the ever-evolving digital landscape and the shortcomings of current gover...

This tool contains two guides management can use to understand the essential components of the interview process and to ...

This sample policy outlines procedures to be followed by the customer service team when processing orders.

This sample policy establishes a streamlined process to authorize non-standard discounts on products or services or non-...

This whitepaper is intended to provide a high-level overview of President Biden’s latest Executive Order.

Dwolla CEO Dave Glaser and Protiviti’s Nathan Hilt discuss how emerging technologies and the new infrastructure that eme...

Read this conversation between Protiviti’s Naveen Shankar and J.P. Morgan Payment’s Ciaran Byrne about ISO 20022 and an ...

Businesses can arm themselves with the capability to fully digitize, transform and grow their organizations with these t...

Scott Kieran, Westpac Group’s Chief Audit Executive, discusses how his team has become a well-run, more technology-enabl...

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...

The guidelines in this policy can be used to establish customer credit limits, the credit hold and release process, and ...