Customer Satisfaction

The 2030 workplace will have a technology-driven culture yet will be human-centered. Artificial intelligence will be the...

Protiviti’s Joe Kornik sat down with Colin Mooney, chief digital officer at Robert Half, to talk about emerging technolo...

Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...

In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...

This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...

The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...

This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...

This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...

The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...

This issue of Board Perspectives summarizes eight key takeaways from the 2021 Executive Perspectives on Top Risks Survey...

TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...

This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...