The following 76 items are listed by Content Data.
Articles
Human Capital Exec: The Future Cannot Be an Accident — Plan Now for the Culture You Want in 2030
The 2030 workplace will have a technology-driven culture yet will be human-centered. Artificial intelligence will be the...
Subscriber Content
Articles
Robert Half Chief Digital Officer: Connecting and Collaborating Will Be Critical in 2035
Protiviti’s Joe Kornik sat down with Colin Mooney, chief digital officer at Robert Half, to talk about emerging technolo...
Subscriber Content
Articles
WarnerMedia’s Global Head of Equity and Inclusion: "Brain Diverse" Organizations Will Rule the Future
Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...
Subscriber Content
Team Management CPE Courses
Embracing a Customer-Obsessed Mentality (KLplus CPE Course)
In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...
Methodologies & Models
Customer Relationship Management Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Policies & Procedures
Customer Concerns Handling Policy
The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Subscriber Content
Articles
Attack Operational Inefficiencies to Align With Strategy and Optimize Costs
This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...
Subscriber Content
Policies & Procedures
Sales Process Policy
This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...
Subscriber Content
Benchmarking Reports
2022 Internal Audit Capabilities and Needs Survey
The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...
Subscriber Content
Newsletters
The Top Risks for 2022: A Global Perspective
This issue of Board Perspectives summarizes eight key takeaways from the 2021 Executive Perspectives on Top Risks Survey...
Subscriber Content
Performer Profiles
TrueBlue Inc.: Focusing on Customer Service to Increase Versatility and Flexibility to Help Stay Resilient
TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...
Subscriber Content
Newsletters
Determining the Digital Investment Question in the Boardroom
This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content