TD Bank Group: Assigning a Human Face to Internal Audit Transformation

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Headquartered in Toronto, TD Bank Group has more than 80,000 employees and serves 25 million-plus customers worldwide. Those customers are primarily located in North America, as well as in Europe and the Asia-Pacific region. TD Bank Group operates several subsidiaries in three business lines: Canadian Retail, U.S. Retail and Wholesale Banking. ‘‘In a nutshell, our strategy is: Go Digital, Be Agile, Get Fresh Perspectives, and Live One TD,’’ says Vice President and Global Head of Audit Strategy and Transformation Michael Pagan.

In this profile, Pagan summarizes his team’s comprehensive and instructive strategic blueprint for internal audit transformation.

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